Returns Policy

Milk and Honey Limited hopes you are pleased with your purchase, however, if you wish to return your order you can do so with our satisfaction guarantee.

Unwanted Goods

Milk and Honey Limited will offer a full refund or exchange within 30 days – no quibble guarantee. Unfortunately, due to our strict health and hygiene regulations, we cannot refund or exchange unwanted items if the products have been used or any of the original packaging is missing or broken.

Faulty or Incorrect Goods

Milk and Honey Limited offers a 12 month replacement or refund policy on all faulty products. Please notify us about faulty or incorrect goods ASAP so we can rectify the problem quickly for you.

Cancellations

You have the right to cancel your order within 7 days for a full refund. Milk and Honey Limited work on a same day dispatch system, so please try and cancel your order on the same day as ordering to avoid the inconvenience of returning your order.

Lingerie & Sexy Clothing

If your lingerie or sexy clothing doesn’t fit or isn’t exactly what you are looking for then don’t worry. We are happy to refund or exchange items. Please remember to keep your knickers on when trying your new garments. You will also need to make sure all labels are still attached. Unfortunately, we cannot accept items back if they have been removed unless they are faulty.

We are really sorry to say that this policy does not apply to Latex clothing due to hygiene. If items have been taken out of the sealed packaging, we will not be able to accept them back. If you are unsure of your size, we would recommend going for a larger size.

Refunds

The European Consumer Protection (Distance Selling) Regulations 2000 require us to say that your money will be returned within 30 days of cancellation. At Milk and Honey Limited we aim to refund you within 7 days.

Unfortunately, a refund cannot be issued until Milk and Honey Limited receives the goods in question.

Returns goods to:

Milk and Honey Limited
Unit Y
Radius court
Tungsten Business Park
Maple Drive
Hinckley
Leicestershire
LE10 3BE


This returns policy does not affect your statutory rights.
 

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